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Foire aux questions

Accessories/Equipment

What iPhone models do you support?


iPhone 6 and later.




What Android phones do you support?


Samsung Galaxy S9, S10 and S20. Pixel 3 and 4 models.




Do you still need a scan suit?


You will no longer need a suit to use MeThreeSixty. However, for best results, we recommend that you scan wearing skin-tight underwear or skin-tight shorts that are a different color than the wall that you will be standing in front of. Compression tops and socks are also considered acceptable attire. Make sure to avoid any prints and stripes on clothing.




Will I still need a scan mat?


You will no longer need a scan mat to use MeThreeSixty.





General

What if I forgot my password?


You can reset your password through the settings menu on the home screen.




What does "share my data" mean?


Size Stream’s company motto is providing body data for goods and services. This can take a lot of different forms! Size Stream starts with a geometric representation of your body shape (your 3D avatar), and can automatically extract over 200 measurements. When you share your data, each share agreement lists the exact information you are sharing. This may include body geometry, a list of measurements and your name, age and selected gender.




My pants waist is much smaller than the reported waist size.  Why don't you show vanity sizing?


Size Stream strives to take accurate measurements from the real geometry of your body. Please use your favorite product’s sizing charts to translate your app measures to a brand sizing.




I don't have an internet connection.  Can I still scan?


Our mobile app requires an internet connection in order to process and return your scan results.




How much space in my home do I need?


We recommend roughly a 6ft x 6ft (2m x 2m) area.




How can I share my measurements with brands and retailers I like?


MeThreeSixty provides a share mechanism, to allow you to share with brands and retailers you like. If your brand or retailer is not available to share with, please ask them to partner with Size Stream to make your personal measurements available!




How accurate is the body-fat percentage measurement?  What is a healthy range for body-fat percentage?


Body fat percentage can be measured in many ways. Check out our published paper comparing Size Stream’s body fat formula against industry standard measurements. Because everyone is different and unique, please consult with a doctor when determining what a healthy range of body fat would be for yourself.




Do I need to tie up my hair?


Yes, you should wear your hair up and off the back of your neck. If you have a pony tail, please put it in a bun to avoid the tail hanging down and obscuring your neck or back.




Do I need a clean room? (Many variants of this: Can other people be in the pictures, can the TV/fan/other moving object be on, etc...)


Avoid distractions and trip hazards in the room. Make sure furniture and other objects are removed and not seen on the screen of the phone.




Can I wear my glasses?


Yes, you can wear your glasses if that is comfortable for you. Try to avoid bright reflections off your glasses, or any shiny surface, during scanning.




What should I wear?


For best results, we recommend that you scan wearing skin-tight underwear or skin-tight shorts that are a different color than the wall that you will be standing in front of. Compression tops and socks are also considered acceptable attire. However, try to avoid any prints and stripes on clothing.




Can I scan using my tablet?


Our mobile app requires a supported phone. We do not support tablets because of camera quality. Some recent tablet models have higher quality cameras and we are investigating support for these models.




Can I get my measurements, geometric data, etc..?


Currently, you can see your own measurements and 3D body using the app when you sign in with your 3DiD account. No one else may access your geometric or measurement data without your explicit sharing permission.




Can I get a 3D print of my scan?


If a company chooses to partner with Size Stream and offer 3D body prints as a service then you would have the opportunity to share your data with them and get a 3D print of your body! In the mean time, please reach out to support@sizestream.com with any requests to download your body data.





Troubleshooting

What if I forgot my password?


You can reset your password through the settings menu on the home screen.




What do I do if I can't scan or have trouble?


Please reach out to support at support@methreesixty.com for additional help.




My scan failed. What do I do?


Please reach out to support at support@methreesixty.com for additional help.




How long does it take for my scan to upload?


Typically, the scan is ready a couple of minutes after the upload is complete – if you don’t see the results after this time, try the following:

  • Close the app but do NOT log out.
  • Open the app.
  • Go to history page and select the scan to upload.





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